COMPLAINT PROCEDURES

FOR STUDENTS

Any errant behaviour of a student should be brought to the notice of the House Parent or any member of House Pastoral team. The pastoral team in the House, comprising of the House Parent, Resident Tutor and Matron, addresses the issue immediately by counselling the student.

The Vice Principal extends support and guidance to the pastoral team in handling such cases.

Repeated transgressions of School rules or violation of the Code of Conduct are brought to the notice of the Principal. The Principal then convenes a meeting of the Disciplinary Committee and a collective decision is taken regarding the appropriate consequence.

Prefects play an important role in the process of maintaining general orderliness and guiding students along the right lines.

Academic concerns are brought to the notice of the Vice Principal. The necessary remediation programme or alternative academic support strategies are worked out keeping the specific learning difficulties in mind. Cases of serious academic concern are brought to the notice of the parents.

FOR PARENTS

If the parents wish to bring any concern or suggestion to the notice of the School,  they will address the issue directly or take it up with the appropriate authorities such as Vice Principal, Resident Medical Officer, Bursar, or the Principal, depending upon the nature of the problem.

Parents may directly approach any of the authorities if the matter is urgent or serious or demands confidentiality. Once the matter is resolved and action is taken, information is sent to the parents.